Online Donations Policy

In this Pricing, Shipping, Taxes and Payment Policy:

1. “Our organisation” means Mental Health Association of Sarawak
2. “Third-party” means someone who is not you or us

We are grateful for your donation and support of our organization. If you would like to know more about how the money you donate is spent, you can read about our ongoing projects and services, or you can contact us directly at info@mhasarawak.com

Payment

Our organisation uses a third-party payment gateway (SenangPay) to process your payment. By making a purchase you grant permission for our organisation to share your personal information with SenangPay. You can read more about SenangPay’s privacy policy here: https://senangpay.my/privacy-policy/ , and there PDPA Policy here: https://senangpay.my/personal-data-protection-act/ . For your security our organisation does not store any information about your payment information.

Monthly Recurring Donations

When you first make payment for a monthly donation, once the payment is verified and cleared, this date will be the date future monthly payments are withdrawn from your account (except in the case of months will less days 31, where if the first payment was cleared on the 31^st, subsequent payment will be withdrawn on the last day of each month)

Tax-exempt Donations

Donors are required to provide complete information for the following details in order to obtain an official tax exemption receipt from the organisation:

1. Donor’s name
2. Identity card number / passport number
3. Complete mailing address

Should you wish for the receipt to be issued under company name, please provide the following details:

1. Full business name as it appears on company registration
2. Full company registration number as it appears on company registration
3. Complete company mailing address

Please note that we have a certain level of administrative cost that needs to be maintained (postage, notification systems, etc), as such we require a donation of at least RM10 should you wish to claim for tax exemption.

Refunds

Donations are normally non-refundable but if you have made an error in making your donation or change your mind about contributing to our organization please contact us. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.
Please be patient as it may take up to 14 days for a refund to be made to your account.

Cancellation of Monthly Recuring Donation

Ongoing support is important to enabling our organisation to continue their work, so we encourage donors to continue to contribute us over time. If you do decide to cancel your recurring donation, please notify us immediately via email at info@mhasarawak.com, and no further payments will be withdrawn.